![]() ![]() If you ever have trouble logging in, you can always call Schwab directly at the number above to complete any task. Obviously, this prevents anyone from accessing your Schwab accounts online unless they know your user name, password, and have your phone. Click on the "Log In" button on the website.Enter the code directly after your password, and.Open the VIP Access app on your phone and generate a code.Enter your password, but don't click the "Log in" button yet,.From that time forward, each time you log into Schwab, you will use the following procedure: When you've completed your call, you will receive an email from Schwab describing how to use the smart phone app in the future.Depending on how busy Schwab is at the time of your call, the process could take anywhere between five and thirty minutes. After Schwab verifies you and your accounts, they will connect you with a Technical Support person who will help you complete the process.When you have Schwab on the line, ask them to "Set up two-factor verification using a soft token." It's important to mention "soft token" because otherwise they may start going through a process to set up a hard token where they would mail you a physical key fob to access your accounts.Once you download the app, you will need to call Schwab Alliance at 80 to tie the app in your smart phone to your Schwab login.Your search should result in pulling up an app whose logo is a yellow circle with a check mark across it. On your smartphone, access either the App Store or Google Play and search for "VIP Access" by Symantec.If you're interested in setting this up, it will take between five and thirty minutes. While two-factor verification has been available for a long time, this new form using a smartphone is something Vista has been using for almost two years, and is now being rolled out to all users. The second factor (the first factor being your password) in this case is a code generated from your smart phone every time you login. Two-factor verification means that you're required to enter more than just your user name and password. To disable Biometric Quick Logon temporarily, select PIN as your Quick Logon preference.In Schwab's continuing effort to increase online safety, they have recently added a two-factor verification option for your login. Can Quick Logon with biometrics be temporarily disabled? Yes. Location services don't have to be enabled. Do location services have to be enabled? No. The real-time switch is temporary and won't change your default logon preference. Why does biometric logon require me to enroll both my face and voice biometrics? By enrolling with your face and voice, you'll have the option to do a real-time switch if you're in an environment that's not suitable for your preferred biometrics logon method. ![]() You only need to enroll in biometrics once. You'll need to enable biometrics logon on your other devices(similar to Quick Logon for PIN). If biometric logon is set up on one device, is it on all devices? No. Common Questions How do I set up biometrics? Go to your Settings, then choose Quick Logon and follow the prompts. For example, you can use your voice if you are in a dark room. You have the option of using your voice or face depending on the environment you are in. To view a complete list, visit the VIP site (Opens new window). Your token can be used at any of the Validation & ID Protection (VIP) Network sites. Can I use my token on other websites? Yes. You may only activate one security token per account. They must enable their own token using their Online ID. Can my spouse and I share a token? For your security, your spouse can't use your token. To see if yours is supported, visit m. (Opens new window). What phones support the mobile application? The mobile application can be used on a variety of phones. Can I use more than one token to log on? Currently, you can only use one token per Online ID. Select the "Forgot password?" link and follow the directions to get access. Explain why token is required to log on (Opens Pop-up Layer)Ĭommon Questions about Tokens Can I log on without my token? Yes. ![]()
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